Refund and Returns Policy

We strive to ensure all customers are satisfied with their purchase. Please read this policy carefully before placing an order.

Returns & Refunds

Due to the nature of our products, we do not accept returns or provide refunds for change of mind.

Refunds, replacements, or store credit may only be offered where:

• an item arrives damaged or defective,

• or the incorrect item was sent.

All claims are assessed at our discretion.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Please include:

• your order number,

• clear photos of the item,

• and clear photos of the packaging received.

Failure to provide sufficient evidence within the required timeframe may result in your claim being denied.

Non-Refundable Situations

Refunds, replacements, or compensation will not be provided for:

• incorrect shipping information entered at checkout,

• delays caused by shipping providers,

• packages marked as delivered,

• customs delays or inspections,

• items seized, flagged, withheld, or destroyed by customs or border authorities,

• or change of mind after purchase.

All orders are placed entirely at the customer’s own risk.

Shipping Disclaimer

We are not responsible for delays, lost parcels, failed deliveries, or customs-related issues caused by third-party postal services or couriers.

Customers are responsible for ensuring products ordered comply with all local laws and regulations in their area before purchasing.

Refund Processing

If a refund is approved, it will be processed back to the original payment method within 5–10 business days.

Processing times may vary depending on your financial institution.

Contact Us

For any questions regarding refunds, returns, or damaged orders, please contact:
nkbelite@gmail.com