Shipping Policy

We aim to process and dispatch all orders as quickly and efficiently as possible.

By placing an order through this website, you agree to the terms outlined in this Shipping Policy.

Processing Times

  • Orders are typically processed within 1–3 business days.

  • Orders are not processed, packed, or shipped on weekends or public holidays.

  • During periods of high demand, processing times may be extended.

Orders will only be processed once payment has fully cleared.

Shipping Timeframes

Estimated delivery times are as follows:

Australia

  • Standard Shipping: 3–10 business days

Please note that shipping timeframes are estimates only and are not guaranteed.

Tracking Information

All orders include tracking.

Tracking details will be sent via email once your order has been dispatched.

It is the customer’s responsibility to monitor tracking updates after dispatch.

Shipping Responsibility

Once an order has been shipped, responsibility transfers to the shipping carrier.

We are not responsible for:

  • shipping delays,

  • lost or stolen parcels,

  • tracking issues,

  • delivery errors,

  • or courier-related delays outside of our control.

Customers are responsible for ensuring all shipping information entered at checkout is correct and complete.

Orders returned due to incorrect shipping information may incur additional shipping fees.

Lost, Delayed, or Returned Packages

If your package is significantly delayed, marked as delivered but not received, or lost in transit, please contact the shipping carrier directly first.

If further assistance is required, you may contact us and we will do our best to assist where possible; however, we do not guarantee replacements or refunds for courier-related issues.

Customs, Duties & International Orders

International customers are solely responsible for:

  • customs duties,

  • import taxes,

  • clearance fees,

  • and any local import regulations applicable in their country.

We are not responsible for packages that are delayed, flagged, seized, returned, or destroyed by customs or border authorities.

All international orders are placed entirely at the customer’s own risk.

Shipping Restrictions

It is the customer’s responsibility to ensure that products ordered are legal to import and possess in their local jurisdiction before placing an order.

We accept no responsibility for issues arising from local laws or import restrictions.

Contact Us

For shipping-related inquiries, please contact:

By placing an order through this website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
nkbelite@gmail.com